FAQ
FREQUENTLY ASKED QUESTIONS
CAN YOU REPAIR MY EXISTING STEP?
We do not repair steps. We recommend contacting a mason.
DO YOU REMOVE MY OLD STEP?
We can remove existing precast steps only. All other styles are customer’s responsibility to remove.
HOW DO YOU INSTALL THE STEP?
Standard installation is included with the purchase of one of our steps. A crane truck will deliver your step and install it by using angle irons that are bolted into your poured concrete foundation. The front portion of the step is centered on free floating patio blocks or bricks. *If your home’s foundation is cinder block, the new step will be installed free standing as cinder blocks cannot support the angle irons with the weight of the step.
ARE RAILS INCLUDED WITH THE STEP?
No. Rails are purchased separately.
DO YOU NEED A PERMIT TO INSTALL THE STEP?
No. A permit is not required.
DO YOU OFFER A WARRANTY?
Yes. We offer a 5 year warranty covering defects in quality or workmanship. Use of salt/sodium chloride will void the warranty.
WHAT ARE YOUR PAYMENT OPTIONS?
We accept checks and credit cards, with the exception of American Express. We ask for a 50% deposit prior to ordering the step and the balance in full is due upon completion of installation.
DO YOU FILL IN AROUND THE NEW STEP IF THERE ARE GAPS BETWEEN IT AND THE GROUND?
No. This is the customer’s responsibility. We do not provide any landscaping services.
